Refund Policy

1. Customer responsibility

Customers are responsible for reviewing all artwork, spelling, sizing, quantities, colors, and other order details before placing an order.

Altered Vinyl is not responsible for:

• Spelling, grammar, or wording mistakes submitted by the customer
• Incorrect sizes, dimensions, quantities, or specifications selected by the customer
• Low-resolution artwork supplied by the customer
• Customer-approved proofs that contain errors
• Orders no longer wanted after production has started

2. Proof approval

If a proof is provided, customers are responsible for carefully reviewing and approving the proof before production begins.

Approval of a proof confirms that all artwork, spelling, sizing, layout, and design details are correct.

3. Manufacturing errors

If we make a mistake during production, we will correct the issue by reprinting or replacing the affected items at no additional cost.

4. Shipping damage

If your order arrives damaged, contact us within 7 days of delivery and provide photos of the damaged package and products.

Once verified, we will reprint and replace the damaged items.

5. Delivered but not received

If tracking shows delivered but you did not receive your package, contact us as soon as possible.

These situations are reviewed on a case-by-case basis and may require coordination with the shipping carrier.

6. Returns

Because all products are custom made specifically for each customer, returns are not accepted.

7. Contact us

If you experience an issue with your order, contact us through our Contact Us page and we will work with you to resolve the problem.